Contact SnusMarket
We read everything that comes in. Whether you have spotted an error in a review, want to know why a particular product is not covered yet, or are getting in touch on behalf of a brand or retailer, this page tells you where to send it and what to expect back.
Email Us
One address handles everything. To get your message to the right person faster, start your subject line with one of the following:
| Subject prefix | Use it for |
|---|---|
| CORRECTION | Factual errors, outdated product data, broken or wrong links |
| EDITORIAL | Review requests, coverage suggestions, questions about our testing |
| PARTNERSHIP | Retailer, affiliate, and commercial enquiries |
| PRESS | Media requests, interviews, data and quote requests |
| PRIVACY | Data access, deletion requests, and privacy questions |
| COMMUNITY | Account issues, forum moderation, review problems |
We aim to respond to all enquiries within two business days. Corrections are prioritised and usually handled faster, if a page is wrong, we would rather fix it today than schedule it.
Partnership and press enquiries may take slightly longer, particularly if they need input from more than one person on the team.
Reporting an Error
Product formulations change without announcement. Brands reformulate, rename, and discontinue lines. Regulation shifts market by market. We update continuously, but this category moves quickly and things slip.
If you have found something wrong on the site, the most useful message includes:
A useful correction message includes
- Item 1. The page URL where you found the error
- Item 2. What the page currently says
- Item 3. What it should say
- Item 4. A source, if you have one, a brand page, retailer listing, or regulatory document
You do not need all four. Even a bare “this strength figure looks wrong” is worth sending, and we would rather receive ten of those than miss one genuine error.
Every correction we make is logged with the date and the nature of the change.
Brands, Retailers and Partnership Enquiries
We are happy to hear from brands and retailers, and we read every approach. Two things are worth saying up front, because they save everyone time.
What This Means in Practice
Press and Media
What We Cannot Help With
- Orders, refunds, and deliveries, contact the retailer you purchased from
- Medical and health questions, we are not medical professionals and cannot advise on nicotine use, dependence, or cessation. Speak to a doctor or pharmacist
- Legal advice, our country guides describe the regulatory position as we understand it, but they are not legal advice for your situation
- Underage enquiries, SnusMarket is intended for adults of legal purchase age in their market. We do not respond to product enquiries from anyone below it
Frequently Asked Questions
Can I buy products directly from SnusMarket?
No. We are an independent review and comparison platform. Buy links on our site direct you to third-party retailers who handle the sale, payment, and delivery.
I have a problem with an order I placed. Can you help?
Unfortunately not. We have no access to retailer order systems and no record of your purchase. Contact the retailer’s customer service team directly.
How do I report a factual error?
Email [email protected] with CORRECTION in the subject line, along with the page URL and what you believe is wrong.
Do you accept guest posts or sponsored articles?
No. All content on SnusMarket is produced by our own editorial team, and we do not publish sponsored or paid placements.
How can I request a product be reviewed?
Email us with EDITORIAL in the subject line. We prioritise by reader demand, so tell us why you want to see it covered.